CONDITIONS OF SALE
These conditions of sale (hereinafter the "General conditions of Sale") Regulate the offer and sale of goods (hereinafter I"Products") On this website www.coralinelab.com (hereinafter the"Site”).
The products for sale on the Site are sold and invoiced by Coraline Lab ™ brand controlled by PHILIP ISLAND COMPANY S.r.l. having its registered office in Via Cavedole 19, 41126 Modena, Italy company registered with the C.C.I.A.A. of Modena, C.F. and P.I. 03832320364, REA MO-421599 (hereinafter also the "Seller”,”CORALINE LAB ™”).
In order to send a purchase order, it is necessary to read and accept these General Conditions of Sale. Failure to accept the General Conditions of Sale will make it impossible to make purchases on the Site.
GENERAL CONDITIONS OF SALE
1. General Provisions
2. How to purchase
3. Price and Payment Methods
4. Shipping and Delivery Costs
5. Right of withdrawal
6. Legal guarantee of conformity
7. Privacy
8. Applicable law and competent court
9. Complaints and requests for information
10. Changes and updates
1. GENERAL PROVISIONS
1.1 The General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for Products on the Site between the Seller and users of the Site.
1.2 The contract stipulated between the Seller and the users of the Site must be considered concluded with the acceptance, even if only partial, of the order by CORALINE LAB ™. In case of non-acceptance, the Seller will promptly notify the user.
1.3 Through the Site, the Seller offers the Products for sale and carries out its e-commerce activity exclusively towards its end users who are over the age and "consumers", ie natural persons acting for purposes not related to the activity commercial, entrepreneurial, craft or professional, possibly carried out (hereinafter the "Customer”).
1.4 The offer and sale of the Products refers exclusively to the countries indicated in the list of shipping countries referred to in point 4.
1.5 the Seller reserves the right not to process orders from subjects other than the "consumer" and / or minors, and from countries not included among those indicated in the previous point.
1.6 By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), The Customer must read all the information provided to him during the purchase procedure and fully accept these General Conditions of Sale.
1.7 These General Conditions of Sale can be printed or saved on a durable digital medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014. Contracts concluded with customers will be archived by CORALINE LAB ™ for the period provided for by current legislation.
2. METHOD OF PURCHASE
2.1 The products offered for sale by CORALINE LAB ™ are only those present on the Site at the time of the Order, as described in the relevant information sheets together with the Product codes and their price.
In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics, but differ for example in color and size also due to the browser and monitor used for the '' access to the site and viewing the images. CORALINE LAB ™ is in no case responsible for any errors resulting from the failure of the Client's connection to the Site.
2.2 CORALINE LAB ™ reserves the right to limit, at any time, the quantity and / or type of Products that can be purchased on the Site. The style, models and colors of the Products described on the Site may be changed without notice. During the purchase procedure, if it is not possible to process the order due to the unavailability of the ordered Product, the Customer will be notified via an automatic message. CORALINE LAB ™ is not responsible to the Customer in the event of unavailability of a Product if this occurs before the conclusion of the contract.
2.3 To purchase a Product, the Customer must (i) insert the selected Product in the "Cart" by clicking on the appropriate button, (ii) once the selection of the chosen products has been completed, the Customer must continue with the checkout at the shopping cart web page, and fill in the order proposal according to the relative form, (iii) select the payment method, (iv) accept the General Conditions and (v) send the order proposal to CORALINE LAB ™ following the procedure guided purchase on the Site.
2.4 The order form contains a reference to the general conditions of sale, as well as a summary of the information on the main characteristics of each product ordered and the relative price (including all applicable taxes or duties) and shipping costs.
2.5 Before proceeding with the purchase of the Products by sending the order proposal through the Site, the Customer is required to carefully read all the instructions provided during the purchase procedure, the Privacy Policy, as well as these General Conditions of Sale that may also print, store or make a copy for personal use. By sending the order form, the Customer declares to have understood and approved the content of the form itself, as well as accepted the General Conditions of Sale and Use of the Site while, failing that, it will not be possible to proceed with the purchase order .
2.6 Before transmitting the purchase order form, the Customer can check the details of the order, as well as identify and correct any errors in entering data by following the appropriate procedure indicated on the Site (by way of example and not exhaustive, the Customer has the right to modify the quantity of the Products he intends to purchase by adding or deleting one or more Products from the "Shopping Cart").
2.7 The transmission of the order proposal constitutes a purchase proposal relating to the selected Products, governed by these General Conditions and binding on the Customer, without prejudice to the right of withdrawal provided. The transmission of the order proposal by the Customer implies for the latter the obligation to pay the price indicated in the order.
2.8 The contract between CORALINE LAB ™ and the Customer is concluded when the Customer receives confirmation from CORALINE LAB ™ of the acceptance of the order proposal ("Order Confirmation"). The acceptance (or rejection) by CORALINE LAB ™ of the order proposal will be sent to the Customer at the e-mail address indicated by the Customer in the order proposal.
2.9 In accordance with the provisions of Article 51, paragraph 7, of Legislative Decree no. 206 of 6 September 2005 ("Consumer Code"), the Order Confirmation will contain a summary of the essential characteristics of the Products purchased, a detailed indication of the price and payment methods, information relating to delivery costs, if applicable. .
2.10 the Seller reserves the right not to accept purchase orders that are, by way of example and not limited to: (i) incomplete or incorrect, (ii) that do not give sufficient guarantees of solvency, (iii) in the event of unavailability of the Products, (iv)) in the event that there is a report, or suspicion, of fraudulent or illegal activity, including the suspicion that purchases are made for commercial purposes; (v) in the event of the Customer's failure to fulfill its obligations arising from a previous contract concluded with 'CORALINE LAB ™'.
In these cases, the Seller will promptly inform the Customer by e-mail that the contract is not concluded and that the Seller has not carried out the purchase order. In the event that the Customer has already forwarded the order form and paid the price, the Seller will refund the amount paid without undue delay.
2.11 After receiving the order confirmation, the order can no longer be canceled or modified. The return of Products already shipped must be carried out in accordance with the procedure set out in the following article 10.
2.12 the order form will be filed in the Seller's database for the period of time necessary to process the orders and in any case in compliance with the terms established by current legislation, as described in the Privacy Policy.
The Customer can view the orders placed by logging into his own Reserved Area.
3. PRICE AND METHOD OF PAYMENT
3.1 The prices of the Products listed on the Site are expressed in euros ($) and are to be considered inclusive of VAT. Any shipping and delivery costs must be added to the price of the Products, which will be clearly indicated at the beginning of the purchase procedure, if any.
3.2 CORALINE LAB ™ constantly checks the accuracy of the prices indicated on the Site; however, it is not possible to guarantee the absence of errors. In the event that an error is found in the indication of the price of a Product, CORALINE LAB ™ will reject the order and offer the Customer the opportunity to purchase the Product at the correct price. The Customer therefore undertakes to check the final sale price before sending the relevant order form. If the error is found only following acceptance of the order, CORALINE LAB ™ will offer the Customer the opportunity to cancel the order.
3.3 Purchases can only be made by credit card or debit card (Visa Electron; Visa; MasterCard; American Express.), With PayPal or with the other methods indicated on the Site, case by case.
3.4 The price of the products for sale and the shipping and delivery costs indicated in the Order form will be charged to the Customer only following the shipment of the products themselves. In case of cash payment (if the Payment on Delivery service is active), the price must be paid upon delivery.
3.5 In case of payment made by credit or debit card, the financial information (such as, for example, the card number and / or the expiry date) will be forwarded, via encrypted protocol, to banks or companies that provide the related remote electronic payment services, without third parties being able to know them in any way. This information will also be used by the Seller solely to follow up on the purchase or for any refund procedure in the event of a return, following the exercise of the right of withdrawal or to report any fraudulent commission to the police. In no case and at no stage of payment, the Seller will be able to know the information relating to the Customer's credit cards, which will be directly transmitted via a secure connection to the website of the bank that manages the transaction. The Seller will not keep such data in any computer archive and therefore in no case can it be held responsible for any fraudulent and improper use of credit or debit cards by third parties upon payment.
3.6 Transactions will be debited to the Customer's credit card only after: (i) the credit card details have been verified; (ii) the debit authorization has been received from the company issuing the credit card used by the Customer.
3.7 Except as provided in Article 3.4, no charge will be made on the credit card at the time of transmission of the order proposal, except for the temporary charge that may be necessary to verify the validity of the credit card. It is understood that, following the fulfillment of the order, this temporary charge will be canceled and replaced by the charge corresponding to the amount owed by the Customer. The temporary charge will also be canceled in the event of cancellation of the order.
3.8 In the event that, for any reason, it is not possible to charge the credit card the amounts owed by the Customer within the period provided in the previous article, it will be impossible to execute the contract and the order will be considered canceled.
3.9 If the Product is delivered in a country belonging to the European Union, the Product sold should not be subject to any customs clearance costs, such as import taxes and / or duties.
In the case, however, of delivery in a country outside the European Union, the Products sold may be subject to customs clearance costs, such as import taxes and / or duties, payable upon arrival of the Product at the country of delivery. The costs of customs clearance cannot be foreseen in advance by the Seller and are, in any case, entirely borne by the Customer. For more information, the Customer can contact the Customs Office of the country of delivery of the Product.
4. SHIPPING AND DELIVERY COSTS
4.1 The purchased products will be delivered to the address indicated by the Customer in the Order, by CORALINE LAB ™ and its logistics service providers, at the cost specifically indicated on the Site before placing the Order. No deliveries are made to post office boxes. For more information on the different shipping methods, please visit the section Shipment.
4.2 The delivery times of the products may also vary with respect to what is posted on the Site, for reasons not attributable to CORALINE LAB ™ and which cannot be remedied by it. CORALINE LAB ™ will send the Customer an e-mail confirming the shipment after the shipment of the Products, as well as a second e-mail confirming the delivery of the same.
4.3 Upon delivery of the products, the Customer (or his / her delegate) is required to sign the delivery note after having duly checked: (i) that the number of packages delivered corresponds to that indicated in the delivery note; (ii) check that the packaging and its seals are intact, not damaged, not wet or altered in any way; (iii) if requested by the Courier, show an identity document.
4.4 Any damage to the packaging and / or the Products or the mismatch in the number of packages or information must be immediately detected, by placing a specific indication on the product delivery document to be returned to the courier. Where permitted by current legislation, once the Courier's document has been signed without the Customer having raised any objections, the Customer will not be able to make any objection about the external characteristics of the delivered package.
4.5 Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery to allow CORALINE LAB ™ to proceed with the appropriate checks. The above in any case does not affect in any way the right of return or the legal guarantee on the product.
5. RIGHT OF WITHDRAWAL
5.1 The Customer has the right to withdraw from the purchase contract for any reason, without indicating the reasons, within 14 (fourteen) days from the date of delivery of the products.
5.2 To exercise the right of withdrawal referred to in paragraph 5.1 above, the Customer can communicate his decision to withdraw by communicating it to us through the contact form as indicated in the section right of withdrawal.
5.3 Alternatively, the Customer can send written and explicit communication of the decision to withdraw to the Seller, providing his references (name, surname, address and e-mail), the order and receipt dates of the Products, the number of order and related Products purchased (indicating product name and article code); using the paper withdrawal form present in the section right of withdrawal.
In the event that the Customer chooses this option, the notice of withdrawal must be sent to the Seller by post to: CORALINE LAB ™ Via Cavedole n. 19, 41126, Modena (MO), Italy.
5.4 In case of confirmation of withdrawal, the Customer must return the Products to CORALINE LAB ™ within 14 (fourteen) days from the date on which the Customer sent the relevant withdrawal form to the Seller. To proceed with the return, the Customer must return the returned Products by courier (carrier) to the following address: CORALINE LAB ™ Via Cavedole n. 19, 41126, Modena (MO), Italy; together with the communication confirming the withdrawal, also showing suitable identification documentation.
5.5 All return shipping costs are charged to the Customer, as well as the choice of the courier (carrier). The shipment of the products, up to the certificate of receipt by CORALINE LAB ™, is under the complete responsibility of the Customer. Therefore, in case of damage to the products during transport, CORALINE LAB ™ will notify the Customer, so as to allow him to promptly file a complaint against the courier and obtain the relative reimbursement; The product will then be made available to the Customer, simultaneously canceling the request for withdrawal or indicating to the Customer the decrease in value of the asset and the related refund.
5.6 The goods must be returned intact, together with the original packaging including any accessories, labels, tags, tags, seals etc. and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without there being any signs of wear or dirt. The CORALINE LAB ™ packaging, if present, must not be used as an external package for shipping.
5.7 The right of withdrawal may apply to the product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the purchased product (including the accessory equipment: labels, tags, tags, seals, etc.), it cannot also be exercised in the event that the Products have been made to measure or personalized.
5.8 In case of exercising the right of withdrawal, it is not possible to directly replace the chosen Product with another; in order to purchase a new Product, the Customer must place a new and distinct order from the previous one.
5.9 CORALINE LAB ™ will refund the Customer the full amount paid within 14 (Fourteen) days from the date of receipt of the return based on the payment method used by the Customer to complete the purchase. The refund includes the cost of the product (s) and also the standard shipping costs that the consumer originally incurred for delivery. CORALINE LAB ™ may suspend the refund until the returned product is received or until the moment in which the Customer proves that he has correctly returned the product. CORALINE LAB ™ is not obliged to reimburse the shipping costs incurred by the Customer, if the right of withdrawal is exercised after the shipment of the product.
5.10 After the return of the products, CORALINE LAB ™ will carry out the necessary checks on their compliance with the conditions and terms indicated in this document and if the checks are not concluded positively, it will notify the Customer, via e-mail, of the found existence. of a decrease in value of the returned products, resulting from failure to comply with the aforementioned conditions.
At the same time CORALINE LAB ™ will communicate the amount that will be deducted from the reimbursement, without prejudice to the possibility, alternatively, for the Customer to get back, at his own expense, the products in the state in which they were returned to CORALINE LAB ™.
5.11 In case of forfeiture of the right of withdrawal for any reason, CORALINE LAB ™ will return the purchased product to the sender, charging the shipping costs and, if already reimbursed, the price of the product.
5.12 For more information on the terms of return (including refund procedures), you can consult the section Right of withdrawal.
6. LEGAL GUARANTEE OF CONFORMITY
6.1 All Products sold by CORALINE LAB ™ are covered by the legal guarantee of 24 (twenty-four) months for lack of conformity, pursuant to Title III of Legislative Decree 206/2005
6.2 The legal guarantee for lack of conformity is valid only if the product is used correctly, for uses appropriate to its nature and following the instructions for use and washing contained or supplied with the product itself. In order to take advantage of the guarantee of conformity, it is recommended to keep and show the purchase documents of the Product.
6.3 The lack of conformity of the product must be communicated to CORALINE LAB ™ within 2 (two) months of its discovery. The lack of conformity can be communicated to CORALINE LAB ™ by writing to the following e-mail address: info@ coralinelab.com
6.4 In case of lack of conformity, the Customer has the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or excessively burdensome, the Customer will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
6.5 As soon as the product covered by the guarantee has been received and verified, CORALINE LAB ™ will proceed as soon as possible to repair or replace it, except as provided for by art. 130 of the Consumer Code in case of impossibility or excessive burden.
6.6 Any legal action for lack of conformity must be proposed within 26 (twenty six) months from the date of receipt of the relative product.
7. PRIVACY
7.1 The personal data collected with the placing of the Order will be processed by CORALINE LAB ™ for the sale and related activities, in accordance with the provisions of the law and Privacy Policy available on the site. Any further processing will be carried out only with the express consent of the Customer.
8. APPLICABLE LAW AND JURISDICTION
8.1 The sales contract referred to in these conditions and its execution is subject to Italian law and in particular to the Consumer Code, Chapter I "Consumer rights in contracts" - as amended by Legislative Decree 21 February 2014, n . 21 - with specific reference to the legislation on distance contracts and to the legislative decree no. 70 on certain aspects concerning electronic commerce.
8.2 For any dispute between the parties regarding this contract, the Court of the Customer's municipality of residence will be competent; for all other disputes the Court of Modena will be exclusively competent.
8.3 In the event of disputes arising from these General Conditions of Sale between CORALINE LAB ™ and Italian Customers, the Online Dispute Resolution Body of the Milan Chamber of Commerce may also be consulted in advance (www.risolvionline.com).
8.4 In the event of disputes arising from the General Conditions of Sale between CORALINE LAB ™ and customers residing in the EU, we inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the site https://ec.europa.eu/odr.
9. COMPLAINTS AND REQUESTS FOR INFORMATION
9.1 Any complaint or request for information can be addressed to CORALINE LAB ™ at the following address:
Via Cavedole n. 19, 41126, Modena (MO), Italy; or by contacting customer service at the following e-mail address: info@ coralinelab.com .
10. CHANGES AND UPDATES
10.1 These General Conditions of Sale may be modified from time to time, also following any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the Site.